PRIVACY POLICY

This Privacy Policy provides you with an overview of how Shipix B.V. (hereinafter “Shipix,” “we,” “us,” or “our”) processes your personal data in connection with the use of our website(s) and services (the “Website” and/or “Services”). It also outlines your rights under the EU General Data Protection Regulation (“GDPR”) and how you can exercise control over your personal data and protect your privacy. Personal data is defined as any information relating to an identified or identifiable natural person.

 

1. Who We Are

Shipix B.V. is a Dutch company offering a Software-as-a-Service (SaaS) platform designed to integrate with various systems. Our solution is primarily aimed at logistics service providers, helping them improve their Transportation Management Systems (TMS).

Shipix B.V. acts as the data controller for the processing of personal data described in this Privacy Policy, unless otherwise stated. If you have any questions about how we handle your personal data, you can reach us at:

Shipix B.V.
John M. Keynesplein 12-46,

1066 EP Amsterdam,
The Netherlands

Email: [email protected]

 

2. Which Personal Data We Process and Sources of Data

2.1 Data Automatically Collected When You Visit Our Website

Whenever you visit our Website, certain technical information is automatically sent by your browser to our web servers and stored in server log files (hereinafter “Usage Data”). This happens regardless of whether you subsequently contact us or use one of our Services. This Usage Data may include:

• The date and time of your visit, and the duration of your use of our Website;
• The IP address of your device;
• The referral URL (the website or service from which you may have been referred);
• The specific pages of our Website you access; and
• Additional information about your device (such as device type, browser type and version, operating system, and installed plug-ins).

We process this Usage Data to enable you to use our Website, to ensure its functionality, to analyze performance, and to improve our Website continuously. This data also helps us ensure IT security, detect and prevent abuse (including fraud), and troubleshoot errors. Server log files are typically retained for a maximum of 7 days and are then deleted, unless further retention is necessary for legal or security reasons. The legal basis for this data processing is our legitimate interests (Art. 6(1)(f) GDPR).

Cookies
We use cookies to collect certain Usage Data. Cookies are small text files placed on your device, which collect standard internet log information and visitor behavior information.

2.2 Data You Provide to Us Voluntarily

When you contact us via web forms, request a demo, subscribe to our newsletters, or otherwise interact with our Website, you may be asked to provide personal data such as your name, email address, phone number, company name, or other relevant details. We process this data to:

• Communicate with you and respond to your inquiries;
• Provide you with requested information or materials;
• Send you marketing or promotional materials if you have given us consent; and
• Improve and personalize your user experience.

The legal basis for processing personal data collected through your direct interactions (e.g., contact forms) is generally your consent (Art. 6(1)(a) GDPR) or, where relevant, our legitimate interests in responding to inquiries and supporting prospective or current customers (Art. 6(1)(f) GDPR). We will store this data only for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

 

3. How We Process Personal Data When Providing Our SaaS Platform

Our platform integrates with various TMS and logistics systems to enhance logistics operations. In many cases, we process personal data on behalf of our customers who use our platform to manage shipments, delivery data, or related logistics information. In this context:

• Data Controller vs. Data Processor: When we process personal data on behalf of our customers (e.g., logistics service providers), our customer is the data controller for that data, and we act as a data processor. We follow the customer’s instructions regarding the processing of such personal data and do not make independent decisions concerning this data.
• Customer’s Privacy Policy: Please review the privacy policy of the logistics service provider or other entity that integrated our platform for specific information on how personal data is collected, used, and shared in that context.

 

4. The Purposes of Processing Your Data

Where Shipix is the data controller, we process your personal data for the following purposes:

• To operate and improve our Website: We use Usage Data to ensure and enhance the stability and functionality of our Website.
• To provide customer support: We use your contact details to respond to queries, provide requested information, and offer technical support.
• To fulfill legal obligations: We may process or share data if we are legally required to do so (Art. 6(1)(c) GDPR).
• For legitimate interests: We may process or share data where it is necessary to protect our rights or the rights of third parties, including asserting or defending against legal claims (Art. 6(1)(f) GDPR).

 

5. Sharing Your Personal Data

We may share your personal data with third parties in the following circumstances:

• Service providers and partners: We work with trusted third parties (e.g., IT service providers, analytics providers) to support our Website and Services. They act on our behalf and only process your personal data under our instructions.
• Legal requirements: We may share personal data if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a potential or actual merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.

 

6. Data Transfers Outside the EU/EEA

If we transfer personal data to recipients located outside the European Union (EU) or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to guarantee an adequate level of data protection. Such safeguards may include:

• Standard Contractual Clauses approved by the European Commission;
• Transfer Impact Assessments to ensure the security of transferred data;
• Additional technical or organizational measures (e.g., encryption).

Where possible, we will give preference to partners and service providers located within the EU/EEA.

 

7. Retention Period

We process and store your personal data only for as long as necessary to fulfill the respective purpose for which it was collected or to comply with legal obligations. Once the data is no longer necessary for these purposes, we delete or anonymize it in accordance with applicable data protection laws. In particular:

• Server log files are deleted or anonymized after a maximum of 7 days unless an extended retention period is necessary to investigate technical issues or security incidents.
• Contact form submissions and related correspondence are typically retained for as long as needed to address your inquiry and may be retained further if required by legal obligations.
• Customer account data is retained as necessary to fulfill contractual obligations and comply with mandatory retention requirements.

 

8. Your Rights Under the GDPR

Under the GDPR, you have several rights regarding your personal data, which you can exercise at any time:

1. Right of Access (Art. 15 GDPR): You have the right to obtain confirmation whether we process your personal data and to request a copy of the personal data we hold about you.
2. Right to Rectification (Art. 16 GDPR): You have the right to request that incomplete or inaccurate personal data be corrected or updated.
3. Right to Erasure (Art. 17 GDPR): You have the right to request the deletion of your personal data, subject to certain conditions (e.g., if the data is no longer necessary).
4. Right to Restriction of Processing (Art. 18 GDPR): You have the right to request a restriction on the processing of your personal data under certain circumstances.
5. Right to Data Portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller if technically feasible.
6. Right to Object (Art. 21 GDPR): You have the right to object to the processing of your personal data where that processing is based on our legitimate interests or on public interest grounds.
7. Right to Withdraw Consent (Art. 7(3) GDPR): Where processing is based on your consent, you can withdraw that consent at any time. Such withdrawal will only apply to future processing activities.

You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe your rights have been infringed (Art. 77 GDPR).

To exercise any of these rights or if you have any questions about your personal data, please contact us at:

Email: [email protected]

 

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy to reflect changes in our data processing practices, technological advancements, or legal requirements. Any changes will be posted on our Website with an updated “Last Modified” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

 

Last Modified: 11/02/2025

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at [email protected]. We are committed to protecting your personal data and respect your privacy rights.